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News & FAQ  >  Moving Tips  >  A Guide To Choosing The Best Removalist

A Guide To Choosing The Best Removalist

Choosing the best removalist can feel like a daunting task, particularly ahead of moving which is already considered to be one of life’s most unnerving events.

We all know the industry stereotypes: removalists not showing up on time, being too slow and inefficient, lumping customers with hidden costs, being too rough with belongings. But this doesn’t have to be your moving story, and frankly, that outmoded removalist typecast has no business being in the industry.

So, what can you do to make sure you do book with the very best? How do you avoid costs from blowing out? And how can you ensure the contents of your home or office will be treated with the utmost respect and care?

Over the last decade, we’ve done our research, and we know what the industry pain points are. So much so that we built our customer value proposition based on what not to do.

Here, we share with you our top tips for sourcing and choosing the very best removalist, for ultimate peace of mind:

BE CAUTIOUS WITH REALLY CHEAP RATES

One of the most commonly experienced pitfalls in the removalist industry is being lumped with unexpected costs. Be very cautious of ultra-cheap rates – if they seem too good to be true, they likely are. Ask yourself, if a company is offering dirt-cheap rates, are they paying their staff correctly? Are they maintaining their vehicles properly? Are they insured?

Moreover, does the estimate include tolls, stairs, travel time to-and-from? Have they stipulated how many people will be appointed to the job? Has the estimate been put in writing and does it include GST? You shouldn’t have to pay an arm and a leg to move, prices should be fair and competitive, however, ambiguous estimates are a red flag and it pays to ask questions about what’s included. 

CHECK OUT THE REVIEWS

Find out what people are saying about their experiences with Melbourne-based (and surrounding) removalists via Google and Facebook. If the reviews are scarce, or worse, if there are multiple complaints and low ratings, then it’s best to steer clear of them.

INSURANCE

Before booking anything, ensure your removalist has an insurance policy in place that serves their customer’s best interests. At Man With A Van, every job we do is fully insured; not only that, but in the rare instance that something does become damaged, we will facilitate its repair or replacement on your behalf using Melbourne’s most credible technicians and suppliers.

SERVICE IS MORE THAN AN ‘ACCREDITATION’

Many service-orientated industries will have accreditation bodies that relevant businesses can affiliate with at their discretion. Ticking the accreditation box is one thing, but a business being able to back up its value proposition with high-end service, integrity, and an acute focus on its customers, is what will ultimately set a removalist company apart.

SIZE MATTERS, AS DOES TRANSPARENCY

So, you’ve chosen the best removalist you can find? That’s great! It’s vital, however, that you are upfront with how much stuff is in need of moving to ensure an appropriate sized vehicle is scheduled for the job. Put it this way, it’s potentially quicker to pack a slightly larger truck than it is to try and squeeze an underestimated amount of items into a smaller truck, so even if it’s about trying to save a few dollars, it’s best to be completely transparent in the name of efficiency.

Further, if your removalist company know exactly what’s being moved, they can ensure they are equipped with enough ties, protective covers, trolleys, and people for the job.

DOING YOUR PART FOR A STRESS-FREE MOVE

The more prepared you are, the more likely you are to have a quick and stress-free move. To make things more seamless for you and your removalist, consider the following tips:

  • Ensure your hallways and walkways are clear
  • Ensure there is available parking and close by before the removalists show up
  • It’s better if boxes are stacked and not overfilled; if in doubt, have a read of our ‘perfectly packed box’ tips to help guide you
  • Disassemble things like beds in advance, and make sure all its parts are packed up properly to prevent them being misplaced - this will save a lot of time on moving day

Have you got questions about the removalist booking process? Call us today on (03) 9417 3443.