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News & FAQ  >  News  >  Contactless moves

Contactless moves

Due to the outbreak of coronavirus COVID-19, we’ve now providing contactless moves. This is a modified service which aims to minimise the risk of viral transmission. It's our recommended service at the current time.

Contactless moves have some different requirements to our normal service, as outlined below.

What we need from you:

  1. Provide an exact inventory. We will need to know exactly what items need to be moved to make sure all the right stuff is shifted

  2. Provide instructions for access to each property. If you’re going to be home, let us know you’re leaving the door open. If you’re not, leave a key out for us. Make sure we’re aware of the access instructions before the move day

  3. Clean and prepare at your property. Please clean all door handles and doorknobs with disinfectant or soap before the movers arrive. Where possible, wipe down hard surfaces on furniture items using disinfectant

  4. Label all your items. Provide clear labels on each item as to which room you would like it placed at the drop-off address

  5. Isolate yourself. Take up residence outside or in another room, with the door closed, while our movers complete their work

  6. Talk to the movers over the phone, not in person. They’ll call you on arrival, so you’ll have their number. Give them a ring if you have instructions or questions during the move

  7. Provide a credit card over the phone for us to securely store for payment. We can’t accept cash or EFTPOS in person at this time. 

What we’re doing:

  • Disinfecting our vehicles at the beginning and end of each day of work

  • Practicing proper hygiene as per advice from the Department of Health, with a particular focus on regular and thorough hand-washing

  • Waiving cancellation fees. If your situation changes and you can’t proceed, just let us know as soon as you can.

  • Instructing staff not to attend work if showing any symptoms of illness. Instead, anyone experiencing symptoms has been instructed to stay home, consult their doctor, and follow the relevant Australian government protocols regarding self-isolating and testing

  • For more on our position, see our regularly updated Coronavirus COVID-19 statement.

Notes on assisting our movers: Under normal circumstances, we allow customers to assist with the handling of items to speed up the moving process. This will not be an option at the current time. As a result, all one-mover bookings must only list items which can be safely handled by a single person.

As always, please give us a call on 9417 3443 if you have further questions, or want to make a contactless booking.

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