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News & FAQ  >  News  >  COVID-19 Update

COVID-19 Update

This page will be regularly updated if our service changes - please return for the most up-to-date information.

Last updated Wednesday, May 27 at 12.06pm.

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Socially-distanced moves

We’re currently providing socially-distanced moves.

We’re aiming to reduce contact as much as possible during the moving process, to minimise the risk of viral transmission. That means that our favoured handshakes are off-limits, for now.

What we need from you

  • Keep your distance during the move. We ask that a two-metre distance be maintained between you and our movers at all times.

  • Allow our staff to wash their hands. It’s for everyone’s benefit.

  • We are accepting VISA, Mastercard, and EFTPOS payments with no surcharge, but we’d prefer not to take cash.

What you can expect from us

  • Vehicles disinfected at the beginning and end of each day of work

  • Staff who are up-to-date with Australian Department of Health advice on good hygiene and social distancing, with particular emphasis on regular and thorough hand-washing

  • Our staff have been instructed not to attend work if they have any symptoms of illness. Instead, anyone experiencing symptoms has been instructed to stay home, consult their doctor, and follow the relevant Australian government protocols regarding self-isolating and testing

  • We’ll continue actively monitoring advice from state and federal government departments for new requirements and best practice

Please tell us!

  • If anyone living in the properties has recently been overseas, or is in self-isolation for any reason

  • If you are ill or have symptoms. If so, we will ask you to rebook for another time, or provide someone else to give access and facilitate the move

  • If you’re over 70. We'll ask you to have a friend or family member oversee the move, and that you make arrangements not to be present. If this can't be arranged, we need to discuss your options further, prior to the move

Note on assisting our movers: Under normal circumstances, we allow customers to assist with the handling of items to speed up the moving process. This is not an option at the current time. As a result, all one-mover bookings must only list items which can be safely handled by a single person.

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Questions or concerns?

As always, if you have any questions or concerns, give our office a call on (03) 9417 3443 or email theman@manwithavan.com.au

The Man

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This page will be kept up to date with our current status, so please return for the most up-to-date information.