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News & FAQ  >  News  >  COVID-19 Update

COVID-19 Update

This page will be regularly updated if our service changes - please return for the most up-to-date information. 

Last updated Thursday, August 6 at 2:45pm

We are operating, as a permitted business in the Road Transport (passenger and freight) category, with a COVID Safe Plan.

We've received detailed advice from DHHS today (August 6) stating removals services can continue operating during the lockdown period.

We are able to complete these jobs:

  • Changing your ordinary place of residence (including to or from a storage facility for this purpose).
  • Receiving a delivery from an open and authorised business.
  • Outside of this we need you to call DHHS and get a call reference stating your move is permissible

Otherwise, moves will need to be postponed until after September 13, or cancelled.

If current bookings are affected by the updated advice, the contact person will be notified by our office ASAP.

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We're currently operating as a contactless service

For the duration the renewed lockdown, our only service offering will be 'contactless moves'. This more stringent protocol requires additional effort from customers, and from us - see below for a detailed breakdown of how a Man With A Van move works at this time. We're asking customers to help us do our bit to reduce the risk of transmission. All jobs currently booked will be honoured, albeit under the new contactless rules.

The ongoing fight to contain COVID-19 has been difficult, but we're committed to playing our part - in tandem with our customers - in keeping Melburnians moving safely. We continue to monitor government advice on best practices and business restrictions.

As always, if you have any questions about an upcoming booking, our operations or our response to COVID-19, please call our office on 9417 3443.

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Contactless moves

We're operating a modified, contactless service, which aims to minimise the risk of viral transmission. It's our only service offering at this point in time, and requires extra steps from customers and our movers.

What we need from you:

  • Is it essential? We ask that you consider if it is essential for you to move at this time. If not, we ask that you book the relocation for after the scheduled end date of the lockdown.
  • An exact inventory. We will need to know exactly what items need to be moved to make sure all the right stuff is shifted

  • Instructions for access to each property. If you’re going to be home, let us know you’re leaving the door open. If you’re not, leave a key out for us. Make sure we’re aware of the access instructions before the move day

  • Labels on all items. Attach instructions to your items so the movers know where to put them at the drop-off address

  • Cleaned and prepared property and goods. Please clean all high-touch areas, such as door handles and doorknobs, with disinfectant or soap before the movers arrive. Please wipe down hard surfaces on your furniture items using disinfectant

  • Isolate yourself. Arrange to be offsite while the movers work, or isolated in another room, with the door closed. Talk to the movers over the phone, not in person, if you have additional instructions while they're working. We'll call you before arrival, so you’ll have the movers' number

  • Provide a credit card over the phone in advance of the job. We’ll securely store it, put through payment at the end, and email you the paid invoice. We can’t accept cash or EFTPOS in person at this time. If you wish to tip our movers, rest assured that you can still do this - just let them know over the phone at the end of the job.

Note on assisting our movers: Under normal circumstances, we allow customers to assist with the handling of items to speed up the moving process. This is not an option at the current time. As a result, all one-mover bookings must only list items which can be safely handled by a single person.

We reserve the right to leave any job where our movers feel at risk, as this is a public health issue.

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Please tell us!

  • If anyone living in the properties has recently been overseas, or is in self-isolation for any reason

  • If you are ill or have symptoms. If so, we will ask you to rebook for another time, or provide someone else to give access and facilitate the move

  • If you’re over 70. We'll ask you to have a friend or family member oversee the move, and that you make arrangements not to be present. If this can't be arranged, we need to discuss your options further, prior to the move

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Steps we're taking to reduce the risks

  • Disinfecting our vehicles at the beginning and end of each day of work

  • Keeping staff up-to-date with Australian Department of Health advice on good hygiene and social distancing, with particular emphasis on regular and thorough hand-washing

  • Instructing staff not to attend work if they have any symptoms of illness. Instead, anyone experiencing symptoms has been instructed to stay home, consult their doctor, and follow the relevant Australian government protocols regarding self-isolating and testing

  • We're following DHHS advice on mask-wearing. This means that our movers will wear masks wherever possible during the move, but may remove them while doing aerobically strenuous activities (such as carrying very heavy items, or going up or down flights of stairs).
  • Actively monitoring advice from state and federal government departments for new requirements and best practice

  • Our movers will be complying with Victorian government directives to wear masks whenever possible while working

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Questions or concerns?

As always, if you have any questions or concerns, give our office a call on (03) 9417 3443 or email theman@manwithavan.com.au

The Man

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This page will be kept up to date with our current status, so please return for the most up-to-date information.

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